01Who we are
This website is operated by LPK023 Ltd, a company registered in England and Wales under company number 17318863, with its registered office at 25 Bridge Street, Taunton, Somerset, TA1 1TQ ("LPK023", "we", "us", "our").
We are the data controller for personal data collected through this website and through trade enquiries sent to us. This policy explains what we collect, why, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
02Information we collect
Information you give us
When you contact us about stock, supply or a partnership, we may collect:
- your name, job title and company name;
- your email address, phone number and business address;
- details of the products, quantities and prices you share with us;
- any other information you include in your correspondence.
Information collected automatically
When you visit the website, our hosting provider may record technical information such as your IP address, browser type, device, pages visited and the date and time of your visit. This is used to keep the site secure and working properly. See our Cookie Policy for more on cookies.
We do not knowingly collect personal data from children, and this website is intended for business audiences.
03How we use your information
We use personal data only where we have a lawful basis to do so:
- To respond to enquiries and discuss trade — our legitimate interests in running our business, or taking steps at your request before entering into a contract.
- To buy stock and manage supplier relationships — performance of a contract with you or your organisation.
- To keep records for accounting, tax and legal purposes — compliance with our legal obligations.
- To protect and maintain the website — our legitimate interests in keeping the site secure and available.
We do not use your data for automated decision-making or profiling, and we will not send you marketing emails without your permission.
04Who we share it with
We do not sell or rent your personal data. We may share it with:
- service providers who help us run our business, such as website hosting, email and IT providers;
- logistics and fulfilment partners, where needed to complete a stock purchase;
- professional advisers such as accountants and lawyers;
- regulators, law enforcement or other authorities where we are required to by law.
Anyone processing data on our behalf may only do so on our instructions and must keep it secure.
05International transfers
Some of our service providers may store or process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement approved by the Information Commissioner.
06How long we keep it
We keep enquiry correspondence for up to two years after our last contact, unless it leads to an ongoing trading relationship. Records connected to purchases and sales are kept for six years to meet UK accounting and tax requirements. After that, data is securely deleted or anonymised.
07Keeping it secure
We use appropriate technical and organisational measures to protect personal data from loss, misuse and unauthorised access. No system is completely secure, but we limit access to people who need it and review our measures regularly.
08Your rights
You have the right to:
- ask for a copy of the personal data we hold about you;
- ask us to correct inaccurate or incomplete data;
- ask us to delete your data in certain circumstances;
- ask us to restrict or object to how we use your data;
- ask for your data in a portable format;
- withdraw consent at any time, where we rely on consent.
To use any of these rights, contact us using the details below. We will respond within one month. There is normally no charge.
09Complaints
If you are unhappy with how we have handled your data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk or on 0303 123 1113.
10Other websites
This website may link to online marketplaces and other third-party sites where our products are sold. Those sites have their own privacy policies, and we are not responsible for how they handle your data.
11Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.